She has more than 25 years of experience in the retail industry.The best time to establish policies and procedures for your retail store is during the planning stages.
By anticipating problems before you open your doors, you can strategize how youll handle special situations, as well as the normal day to day operations. This helps avoid making mistakes once youre faced with real-life customers. Retail Store Employee Policies Manual Or EmployeeDocument each policy in a procedures manual or employee handbook. Retail Store Employee Policies Update As TimeIt doesnt have to be fancy, just a three-ring binder that you can continue to update as time goes by. Make several copies of the manual, give one to each employee and store a spare near the cash register for easy reference. To begin creating policies, decide how you would like for your retail store and your employees to handle these items of business. Think of your store policies and procedures as a guide, rather than being set in stone. In order to reasonably satisfy the customer, some situations may call for bending the rules. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and maybe even included on your receipts. This will allow you to easily and confidently enforce your rules. As your business grows and you gain more experience operating your retail business, periodically review and revise policies as necessary. ![]()
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